Official Information

shell96 Privacy Policy

shell96 takes the security of your personal information seriously. This policy explains how we manage your data in a transparent and responsible manner.

Effective: January 2026 Operating under international licensing Malay & English

Our Commitment

Data Protection You Can Count On

Every aspect of data handling at shell96 is designed to ensure that players' personal information is stored securely and used only for legitimate purposes.

SSL Data Encryption

All data transmitted between your device and shell96's servers is protected by 256-bit SSL encryption technology — the same standard used by banking institutions.

Minimum Data Collection

shell96 only collects information that is genuinely necessary to manage accounts, process payments and meet international licensing requirements.

No Third-Party Data Sales

Your personal information is not sold, rented or shared with any third party for marketing purposes without your explicit consent. 🔒

User Privacy Controls

You have the right to review, update or request deletion of your personal information at any time through our customer support channels.

Controlled Retention Period

Data is kept only for as long as necessary for operational purposes or as required by law. Once that period ends, records are securely deleted.

24/7 Privacy Support

The shell96 customer support team is available to assist with your privacy-related queries via live chat and email, in Malay and English. ✉️

This Privacy Policy was last updated in January 2026 and applies to all users of the shell96.one website.

Introduction and Scope of This Policy

shell96 ("we", "platform") is an online betting service provider operating under international licensing. We understand that privacy is a fundamental right of every user, and we are committed to protecting it consistently.

This Privacy Policy describes the types of information we collect from you when you register an account, make deposits or withdrawals, use live casino, online slot or sports betting services, and when you interact with our customer support.

By using the shell96.one website, you agree to the terms in this Privacy Policy. If you do not agree, please stop using our platform. We encourage you to read this policy in full carefully.

This policy applies to all users aged 21 and above who register and use shell96 services. We do not knowingly collect data from individuals under the age of 21.

Information We Collect

shell96 collects personal information only when it is genuinely necessary to provide quality and secure services. The types of information collected include:

Identity information: full name, identification card number (MyKad), date of birth and nationality
Contact information: email address, mobile number and current residential address
Account information: username, password (stored in encrypted form) and language preference
Financial information: e-wallet details (Touch 'n Go eWallet, ShopeePay), bank account number for FPX, DuitNow information and crypto wallet addresses (USDT, BTC, ETH) where applicable
Usage data: betting records, deposit and withdrawal history, activity logs and game preferences
Technical data: IP address, device type, web browser, operating system and session cookie data

This information is collected directly from you during registration or use of the platform, and automatically through permitted tracking technologies.

Purpose of Use

The information we collect is used solely for legitimate operational purposes and to improve your experience at shell96. The main purposes include:

Verifying your identity during registration and the withdrawal process, in line with our international licensing requirements
Processing financial transactions including deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
Providing responsive customer support via live chat and email in Malay and English
Detecting suspicious activity and preventing fraud, money laundering and platform misuse
Sending important account-related notifications, including policy updates, bonus information and security alerts
Improving service quality through analysis of aggregated and non-identifiable usage patterns
Complying with legal obligations and regulations under the international licensing we hold

Information Sharing and Disclosure

shell96 does not sell your personal information to any third party. However, in certain situations, we may need to share your information with the following parties:

Payment processors: Service providers such as the FPX payment gateway, Touch 'n Go eWallet, DuitNow and ShopeePay require certain information to carry out transactions securely
Technical service providers: Companies that help us manage technical infrastructure, cybersecurity and data hosting — subject to strict confidentiality agreements
Authorised authorities: When required by law, court order or a regulatory body relevant to our licensing
Identity verification: Third-party services that assist us in conducting KYC (Know Your Customer) checks to prevent fraud

In all cases above, we ensure that parties receiving information are bound by confidentiality obligations equivalent to our own standards.

Data Security and Protection

The security of your personal information is a priority for shell96. We implement multiple layers of technical and organisational protection, including:

End-to-end encryption using TLS/SSL protocols for all data communication between you and our servers
Password storage using strong hashing algorithms — we ourselves cannot read your password
Strict access controls to internal systems — only authorised staff may access sensitive data
Continuous security monitoring and periodic audits to detect any intrusion attempts
Encrypted data backups at separate locations to ensure service continuity

While we take these comprehensive measures, no system is entirely immune to cyber threats. We therefore encourage you to use a strong password and not share it with anyone.

Cookies and Tracking Technologies

shell96 uses cookies and similar technologies to improve the user experience and ensure the platform functions smoothly. The types of cookies used:

Session cookies: Required to maintain your logged-in state during an active session
Preference cookies: Store your language and display settings so they do not need to be reconfigured each time
Analytics cookies: Help us understand how users interact with the platform in aggregate, for improvement purposes
Security cookies: Used to detect unusual activity and protect your account from unauthorised access

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the shell96 platform.

User Rights

As a shell96 user, you have the following rights regarding your personal information:

Right of access: You may request a copy of the personal information we hold about you at any time
Right to rectification: If any information is inaccurate or out of date, you have the right to request prompt correction
Right to erasure: You may request deletion of your account and related information, subject to record retention obligations under our licensing
Right to restrict processing: In certain circumstances, you may request that we limit how we use your information
Right to portability: You have the right to receive your personal information in a machine-readable format for transfer
Right to object: You may object to the use of your data for direct marketing purposes at any time

To exercise any of the rights above, contact shell96 customer support via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

Amendments to This Privacy Policy

shell96 reserves the right to update this Privacy Policy from time to time to reflect changes in our services, legal requirements or industry practices. Any material amendments will be communicated to you via:

A notification on the shell96.one website with a clear effective date
An email to the address registered to your account, if the changes are significant
A notification within the platform during your next login session

Continued use of shell96 services after the effective date of any amendment means you accept the updated policy. We encourage you to check this page periodically to stay informed.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the shell96 customer support team:

Live chat 24/7 via the shell96.one platform — immediate responses in Malay and English
Email: [email protected] — for detailed enquiries that require written documentation

Our team is ready to help you understand your privacy rights and ensure your personal information is managed the way you expect.

Frequently Asked Questions

Questions About shell96 Privacy

Answers to the most commonly asked questions about data protection and user privacy at shell96.

No. shell96 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Information is only shared with payment processors and technical service providers bound by strict confidentiality agreements, and with authorities when required by law.

All financial transactions at shell96 are protected by 256-bit SSL encryption. Payment details such as FPX bank account numbers, Touch 'n Go eWallet information, DuitNow, ShopeePay and crypto wallet addresses (USDT, BTC, ETH) are stored in an encrypted environment. We do not store credit card data or financial information that is not needed to operate your account.

Yes, you have the right to request closure of your account and deletion of your personal data. Please contact shell96 customer support via 24/7 live chat or email. Please note that certain transaction records may need to be retained for a set period to meet international licensing obligations and anti-money laundering requirements.

Once your account is closed, we will retain the minimum records required for the period set by licensing obligations and applicable laws. Once that minimum retention period ends, all your personal data will be permanently deleted from our systems. Data that is no longer needed will not be used for any purpose.

No. shell96 services are intended solely for individuals aged 21 and above. We do not knowingly collect data from anyone under the age of 21. During the registration process, we verify user age and reserve the right to close any account that does not meet this minimum age requirement.

You can update certain information such as your mobile number and email address directly through your account settings. For changes that require verification such as your name or identification card number, please contact our customer support via live chat or email at [email protected]. Our team will assist you in Malay or English.

Join shell96 Today

Bet with Confidence and Security

shell96 offers a safe, fair and transparent online betting environment for Malaysian players. Register your account and enjoy a 120% welcome bonus of up to RM1,500 with full privacy protection.